Introduction The customer experience is the relationship between your business and your customers. It encompasses everything from product development and packaging to sales, marketing and after-sales support. What is Customer Experience Management? Customer experience management is a strategic approach to managing the customer experience. It encompasses all aspects of the […]

Introduction You’ve probably heard someone say they’re a “people person.” Or maybe you’ve said it yourself. That’s because we all have our own management style—the way we lead, delegate and communicate with others. Management style has a significant impact on team morale and productivity, as well as personal satisfaction at […]

Introduction For years, many businesses have been hesitant to adopt artificial intelligence (AI). But as AI tools become more advanced, more organizations are beginning to embrace them. In fact, one study reveals that 40{b863a6bd8bb7bf417a957882dff2e3099fc2d2367da3e445e0ec93769bd9401c} of organizations will have an AI strategy in place by 2020. The question is: What kind […]

Introduction For many years, the threat of a cyberattack was something that people didn’t really think about. Sure, there were some hack attacks and security breaches over the years, but they were few and far between. The data breach is now commonplace though, and even the most secure networks are […]

Introduction If you’re in a leadership role at your company, then you know all too well how difficult it can be to motivate employees to work at their best. In fact, research has shown that only 2{b863a6bd8bb7bf417a957882dff2e3099fc2d2367da3e445e0ec93769bd9401c} of employees worldwide feel engaged with their work. That’s not good news for […]