A Guide to Ethical Sourcing
Introduction Ethical sourcing is the practice of ensuring that the products you purchase are manufactured in an ethical manner. In addition to being good for the environment, ethical sourcing can…
How Organizations Can Manage Change and Make It Stick
Introduction Change is an inevitable part of life. Whether it’s a new job or a new relationship or a new home, change happens to us all at some point. It’s…
How Technology Is Changing The Customer Experience
Introduction The customer experience (CX) is changing. Businesses are utilising a variety of technologies, including artificial intelligence (AI), augmented reality (AR), voice-based commerce, chatbots and more. These developments in technology…
5 Ways To Optimize Your Site For Mobile + Free WordPress Plugin
Introduction If you haven’t considered optimizing your site for mobile, it’s time to start thinking about it. According to Google, more than half of all internet searches are conducted on…
Resource Efficiency – What It Means and Why It Matters
Introduction The world is changing and some of the biggest impacts are happening on a micro level. As we create more waste and use more resources, we’re causing a lot…
Loyalty You Can’t Buy: The Customer Experience You Can’t Afford To Ruin
Introduction It’s easy to look at companies like Amazon and Walmart, with their massive customer bases and deep pockets, and think that they can just buy their customers’ loyalty. But…
Data-Driven Decision Making For Business Owners
Introduction As a business owner, you have a lot on your plate. You’re in charge of operations, marketing and sales, and finances – just to name a few things. That’s…
Building Customer Experience Into Your Small Business
Introduction Customers are the lifeblood of a small business. Without customers, you don’t have a business. That’s why it’s so important to create an experience that makes them want to…
The Future of Workforce Transformation
Introduction The workforce is changing. Digital transformation is creating new jobs, while also removing traditional roles from businesses. Companies need to adapt their corporate cultures and hiring strategies in order…
Making Products Sustainable: My Tips for Ethical Sourcing
Introduction When I first started designing my own line of clothing, I was nervous. Would people like the designs? Would they want to buy them? What would happen if I…